Contact Client Services

Response Time: We endeavour to respond to all enquiries within 24 working hours. During seasonal peaks or UK bank holidays, please allow up to 48 hours for a dedicated response.

Client Services Email: clientservices@wincottandco.com

To ensure a swift resolution, kindly include your Order Number in the subject line.

For enquiries regarding exchanges, returns, or faulty garments, please attach clear photographs or videos to your message.

Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (London Time).

Messages received outside of these hours, or during the weekend, will be prioritised for the following working day.

Security Notice: For your complete protection, Wincott & Co. will never request credit card details or sensitive payment information via email. Should you receive any suspicious correspondence, please report it immediately to our official email address.